ADMINISTRATION OF COMPUTER NETWORK

We are a stable partner for many satisfied customers for whom we administrate their business computer networks.

We provide a solution to the problem in the guaranteed time, which minimizes loss for the clients.

In the first place, we care about prevention. With us you pay for the function of your computer network and computers, not for service drives, because for us this is the way to your success. We guarantee speed of solutions and if we fail to do so, you are eligible to penalty us in accordance with your partnership agreement.

sprava pocitacovej siete -aflapro

MONITORING

MONITORING OF SERVERS

All the important parameters of the servers are monitored by our system. If there appears any inconsistency to the standard condition, the issue is immediately shown on the monitoring devices.

MONITORING OF END DEVICES

Our system monitors all the important parameters on the end stations, such as system actualization, system condition and logging of issues. Any errors are shown automatically on the monitoring devices.

SECURITY MONITORING

The system is automatically monitoring all the issues – both external and internal.

Helpdesk

The HelpDesk system supervises the communication with clients, making it easy and guaranteed, and ensures that the solutions of the clients‘ requests are promptly delivered.

ADVANTAGES

SLA PARTNERSHIP AGREEMENT

We guarantee reaction time for beginning of the problem solution (start) and for finishing the solution (fixed time).

ONLINE SOLUTION

In case of need, our specialists are able to connect your computer or any device remotely within 15 minutes and solve the problem.

HelpDesk

You can see all the service interventions on-line.

Know-how

Contract with our company means having a team of professionals at your disposal. Each person of the team has an in-depth specialization in some of the IT areas.

WORK ON WEEKENDS

We offer minimization of the necessary interruptions in the operation of your information system that could result in limiting your work.

REGULAR SERVICE

Minimal distraction during your work. Our technician regularly evaluates the messages generated by the system and preventively cares about its function.

WHOLE SLOVAK REPUBLIC

The services of network administration are provided on the whole territory of Slovakia and we can cover each of your subsidiaries.

REGULAR SERVICE DRIVES

In case of any issues that cannot be handled remotely, you have a guaranteed service drive by our specialist to your place.

DATA BACKUP

Your data is backed up on a memory storage device in regular time intervals.

INTERESTED TO TEST THE QUALITY OF YOUR IT – FOR FREE?

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THE VALUE OF OUR SERVICES

  • PROACTIVITY

    • We do not focus on troubleshooting, but prevention.
    • We help to plan costs in advance.
    • We do not profit on things that are not working

  • AVAILABILITY

    • Guaranteed time of the beginning of issue solution up to max. 2 hours.
    • 100% availability of technicians during the working hours
    • No “on holiday” or “sick leaves” statuses.

  • SWIFTNESS OF SOLUTION

    • In average, the requests received at our helpdesk system are picked up for processing in less than 9 minutes.

  • LOWERING COSTS

    • Reconsidering the technologies in IT.
    • Lowering of third-party costs.
    • Telecommunication means, internet.

  • EFFECTIVENESS

    • Have access and share email, calendars, tasks, files and programs anywhere.
    • We simplify and speed up the work of employees.
    • Monitoring the work of your employees.

  • SECURITY

    • We can restore your whole IT after a theft or a fire.
    • Restoration of a deleted file within a few minutes.
    • Multilevel data backup.

  • TECHNICAL TERMS IN HUMAN LANGUAGE

    • Do you find the world of IT too complicated?
    • Our technical solutions are explained to the clients in simple and comprehensible words. You don’t have worry that you will not understand what we say.

  • DO NOT PAY FOR TIME SPENT ON SOLVING AN ISSUE

    • With us, you pay for everything working properly.
    • No additional costs for hours spent on meaningless work.

MORE ABOUT US CAN BE TOLD BY OUR SATISFIED CUSTOMERS